Gift Card FAQs

Are these the right FAQs for my Peloton Gift Card?

To get you to the right place for assistance, please review the terms on the gift card email template.  If the card's issuer is TOTUS GC Canada, Ltd.; you are in the right place!  If you have a Peloton apparel gift card, but it doesn't state the issuer, please visit support.onepeloton.ca/.

Are physical Peloton gift cards available for purchase?

Physical gift cards are not available at this time.

I never received my Peloton Gift Card. Who should I contact?

If you purchased a gift card for Peloton equipment, accessories or a membership, please email onepelotoncagiftcardsupport@cashstar.com with your order number.

If you purchased a Peloton apparel gift card issued by TOTUS GC Canada, Ltd., please contact onepelotoncagiftcardsupport@cashstar.com for assistance.

If you purchased a Peloton apparel gift card not issued by TOTUS GC Canada, Ltd., please visit support.onepeloton.ca/ for assistance.

How can I order a Peloton gift card for myself or as a gift?

To place a Peloton gift card order for yourself or as a gift for Peloton equipment, accessories or a membership, visit onepelotonca.cashstar.com.

To place a Peloton gift card order for yourself or as a gift for Peloton apparel, visit apparel.onepeloton.ca/products/gift-card.

How can I place a bulk order for Peloton Gift Cards?

Bulk business orders are not available at this time. Please check back.

How do I redeem my Peloton Gift Card?

Peloton Gift Cards (numeric card numbers only) can be redeemed for authorized goods and memberships at www.onepeloton.ca by entering your gift card information at checkout. Peloton Gift Cards may also be redeemed at participating Peloton retail stores and studios.

Peloton Gift Cards (alphanumeric card numbers) can be redeemed for authorized goods at apparel.onepeloton.ca.

Does the TOTUS GC Canada, Ltd. Issued Peloton Gift Card have an expiration date or any associated non-use fees?

TOTUS GC Canada, Ltd. Issued Peloton Gift Cards do not expire or incur any fees.

How can I check my Peloton Gift Card balance on a TOTUS GC Canada, Ltd. issued Gift Card?

If your Peloton gift card was purchased on onepelotonca.cashstar.com, you can check your balance by using the Customer Support Tools link in your eGift card email.

Peloton gift card balances can also be checked by applying the gift card to your cart at checkout or by contacting our team at onepelotoncagiftcardsupport@cashstar.com.

How can I request a refund for my TOTUS GC Canada, Ltd. issued Peloton Gift Card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your TOTUS GC Canada, Ltd. Issued Peloton Gift Card has a verifiable balance of $5 or less, please contact onepelotoncagiftcardsupport@cashstar.com to request a refund.

I'm unable to locate my TOTUS GC Canada, Ltd. Issued Peloton Gift Card, how can I request a replacement?

To request a replacement, please contact onepelotoncagiftcardsupport@cashstar.com.